Product Operations Technical Specialist, Launched Effects

3 дн. назад

USAJuniorOnsite

telemetrylogsroot-cause analysishardware engineeringsoftware development

Technical role focused on product operations intersecting hardware engineering, software development, and military operations at 's Launched Effects team.

О компании

The Launched Effects team at builds Altius, a revolutionary family of tube-launched, highly autonomous drones (often referred to as loitering munitions or tactical drones). Altius can be launched from air, land, or sea, delivering precise intelligence, surveillance, and strike capabilities directly to the modern battlefield. Built and designed at our state-of-the-art facility in Atlanta, Altius represents the cutting edge of autonomous flight and defense technology.

Обязанности

This is a technical role at the intersection of hardware engineering, software development, and military operations. You will triage and root-cause complex electromechanical failures, pull apart telemetry and logs to separate a one-off from a fleet-wide trend, and partner with engineering to turn what you find into permanent product fixes. Altius deploys across a range of launcher types and mission profiles, so you will build deep expertise on the air vehicle while staying fluent in the launch configurations our customers field it from. If you are a first principles problem solver who thrives in fast-paced environments, loves tracing problems through complex systems, and wants to keep autonomous aircraft flying at the forefront of national security, we want to talk to you.
Own the Incident: Identify, triage, diagnose, and root-cause product incidents across the global Altius fleet, driving postmortem actions and keeping stakeholders informed from discovery through resolution.
Debug the Hard Problems: Perform log review, telemetry analysis, and diagnostics using Linux and command line tools to isolate failures across hardware, software, and networking.
Master the System: Build deep technical expertise across the Altius air vehicle and its launcher configurations, tracing failures that surface at the integration boundary between the two.
Drive Fleet Reliability: Partner with software and hardware engineering teams to abstract individual field failures into systemic reliability improvements and permanent design changes.
Sharpen Our Visibility: Continuously assess and improve the quality of the fleet's observability and health telemetry alongside engineering, test, and mission teams.
Find the Trends: Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and inform resource allocation decisions.
Support the Mission: Deliver responsive, detail-oriented technical support to our global users, managing customer-facing incidents and communicating mitigation and resolution clearly.
Bridge the Gap: Translate between deeply technical engineering teams and non-technical stakeholders, maintaining current awareness of product specifications and fielded configurations.
Build the Playbook: Contribute to the runbooks, triage procedures, and technical guidance that let our sustainment operations scale as the Altius fleet grows worldwide.
Travel: Travel as needed to support customer operations and test events.

Требования

Hands-On Technical Experience: 2+ years of professional experience supporting, troubleshooting, or maintaining complex technical systems (aerospace, robotics, automotive, defense, or electromechanical systems).
Education: Bachelor's degree in a technical or related field, OR equivalent hands-on military, aerospace, or industrial technical experience.
Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking, with a proven ability to drive vague technical problems to clarity and resolution.
Self-Starter: Demonstrated ability to find and resolve issues on your own, with an innate drive to be self-sufficient across the depth and breadth of a technical system.
Excellence and Rigor: You execute the 100th rep of a process with the same focus and care as the first five reps.
Communication: Excellent written, visual, and verbal communication skills, and confidence navigating ambiguity and crafting new ways of doing things.
Clearance & Location: Eligible to obtain and maintain a U.S. Secret Security clearance, and based in (or willing to relocate to) the Atlanta, GA area.

Условия

At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.  For more information, Explore Our Benefits .

Другое

Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
Experience supporting and/or deploying loitering munitions, tactical missiles, or unmanned aerial systems (UAS/Drones) as a DoD contractor or military end-user.
Familiarity with conventional ordnance systems, combat arms, or military aviation operations.
Hands-on experience with Linux command-line interfaces (CLI) and unix-like shells such as Bash or Zsh.
Familiarity with modern observability and ticketing tools (such as Grafana, PagerDuty, Jira, or Git).
Experience leveraging data analytics (such as SQL or Palantir Foundry) to conduct trend analysis and drive business decisions.
Experience supporting incident-driven workflows requiring analysis, triage, prioritization, and reporting, ideally in on-call or limited risk tolerance environments.
1+ year of customer or technical support experience with a focus on final-tier customer concern support.
Prior military, DoD civilian, or government agency experience.
A defense and/or STEM background.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:  
 
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