Strategic Account Director (West)

1 мес. назад

USADirector

Drive expansion and retention opportunities across strategic customer base in AI-powered marketing platform.

Обязанности

As a Strategic Account Director at , you will be instrumental in driving expansion and retention opportunities across ’s Strategic customer base.  You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer's entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals. What You'll Accomplish
Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts
Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers
Provide timely and accurate weekly forecasts
Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
Prepare and present data and trends to customers on usage and engagement of platform in order to compel customer to increase investment
Manage customer inquiries related to commercial aspects of their agreement
Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams
Your Expertise
7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person
Experience selling Email is strongly preferred
Experience working in a SaaS, MarTech, AdTech or startup preferred
Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce
Demonstrated strong competency around objection handling and creating alignment around product price / value
Analytical account development strategy, using data to find opportunities and prove value
Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently
Entrepreneurial mindset and desire to define processes and build strategy
Demonstrated experience consistently meeting and exceeding quota, with references
Willingness to travel (up to 25%)
By applying for this position, your data will be processed as per 's Privacy Policy .
 
For US based applicants: - The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits - Our salary ranges are determined by role, level and location

Другое

® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, ’s team has been consistently recognized for its performance and culture. We’re proud to be included in  Deloitte’s Fast 500  (four years running!),  LinkedIn’s Top Startups ,  Forbes’ Cloud 100 (five years running!),  Inc.’s Best Workplaces , and the  Human Rights Campaign Foundation's Corporate Equality Index !
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner  - Take responsibility for ’s success
 
Learn more about AWAKE , ’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At , we know that our Company's strength lies in the diversity of our employees. is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.