VP Sales & Customer Growth

Другое

• Location: United States (Remote / Hybrid)
• You will operate within a global GTM and partner framework in a matrix organization, working closely with Solutions, Customer Success Managers (CSMs), Product Management, and Engineering to drive both net new customer revenue and Net Revenue Retention (NRR) through disciplined expansion.
• This is a hands-on, player-coach role. You are expected to personally close strategic deals, lead and develop a high-performing team, and continuously evolve the revenue engine. The role requires significant travel and regular face-to-face engagement with customers and prospects to build trust, accelerate deals, and deepen relationships.
• Revenue & Pipeline
• Own and deliver against US revenue targets  
• Build and maintain a high-quality, predictable pipeline  
• Personally close key strategic and complex deals  
• Ensure strong pipeline hygiene, coverage, and conversion  
• Run disciplined and accurate forecasting  
• Hands-On Selling (Player First)
• Actively lead and close high-value opportunities  
• Drive deal strategy, positioning, and negotiation  
• Engage directly with senior stakeholders and executive buyers  
• Spend significant time in market with customers and prospects  
• Set the standard for deal execution and commercial rigor  
• Customer Growth & NRR (With CSM Partnership)
• Work closely with assigned Customer Success Managers (CSMs) on account ownership and expansion  
• Jointly drive renewals, upsell, and cross-sell opportunities  
• Build and execute structured account growth plans  
• Increase Net Revenue Retention (NRR) through disciplined expansion  
• Participate in strategic account reviews and customer engagements  
• Step in on key accounts to unlock growth opportunities  
• Maintain regular face-to-face engagement with key customers  
• Customer, Product & Delivery Alignment
• Partner closely with Customer Experience, Solutions, Product Management, and Engineering  
• Ensure seamless transition from sale → delivery → expansion  
• Engage Solutions early in deal cycles to improve win rates and ensure implementation success  
• Maintain alignment between customer expectations, solution design, and delivery outcomes  
• Collaborate with Product and Engineering to align customer needs with roadmap priorities  
• Provide structured, high-quality feedback from the field and customers  
• Influence product direction with real market insights and deal-level intelligence  
• Collaborate on deal-specific technical validation and feasibility  
• Ensure clear translation between product capabilities and commercial value  
• Strengthen cross-functional collaboration across the entire customer lifecycle 
• Matrix, Global GTM & Partner Leadership
• Operate effectively within a matrix organization, influencing across teams without direct authority  
• Align and coordinate with global and regional stakeholders across GTM, Product, Engineering, CX, CSM, and partner functions  
• Execute within the global GTM and partner framework  
• Apply global segmentation, messaging, and pricing consistently in the US market  
• Activate and scale the partner ecosystem to generate pipeline and revenue  
• Drive partner-led and partner-influenced opportunities  
• Navigate competing priorities and drive cross-functional alignment  
• Ensure shared accountability for revenue, delivery, and customer outcomes  
• Team Leadership (Player-Coach)
• Lead, coach, and develop a high-performing commercial team  
• Ensure tight collaboration between Sales, CSMs, Solutions, and other stakeholders  
• Actively coach on live deals and account strategies  
• Hold the team accountable to pipeline, revenue, and expansion metrics  
• Address performance gaps quickly and decisively  
• Evolve the Machine (Not Build It)
• Continuously improve and optimise existing sales processes and workflows  
• Identify and remove friction across the revenue lifecycle  
• Improve conversion rates, deal velocity, and expansion performance  
• Strengthen CRM discipline and operational rigor  
• Focus on incremental improvements that compound over time  
• Proven revenue operator with consistent quota attainment  
• Strong player-coach experience  
• Experience working in a matrix organization  
• Demonstrated success collaborating across CSMs, Solutions, Product, Engineering, and Partner teams  
• Track record of driving Net Revenue Retention (NRR) through expansion