Hong Kong
SingaporeP2P Partner Operations Lead
1 мес. назад
Hong KongSingaporeWorldwideLead
Lead a team managing relationships with key liquidity providers in the P2P crypto marketplace to ensure operational support and marketplace reliability.
Обязанности
- Own the P2P liquidity provider programme:
- Lead and grow a team of account managers, setting direction and raising the operating bar.
- Manage the liquidity-provider programme, tiering frameworks, account management and retention\
- Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.
- Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)
Требования
- 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.
- Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.
- Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.
- High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.
- Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.
- Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).
Будет плюсом
- Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.
- Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).
- Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.
Условия
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!