GateForge
Payments Account Manager
1 мес. назад
WorldwideRemoteB2
customer servicecritical thinkingproblem-solvingtask prioritizationtechnical troubleshooting
Role involves managing and growing long-term relationships with key B2B clients in the fintech payment sector, providing high-quality support and presenting new products remotely worldwide.
Responsibilities
- Manage and grow long-term relationships with key B2B clients, serving as their main point of contact.
- Provide high-quality support on PSP-related inquiries, including technical troubleshooting and non-standard situations.
- Present new products, services, and commercial offers to clients and prospects.
- Identify client needs, deliver effective solutions, and make recommendations based on interactions and performance insights.
- Report on achievements and overall account performance to management.
Requirements
- English proficiency at level B2 or higher.
- Previous experience in customer service.
- Proactive mindset with the ability to take initiative in finding client solutions.
- Teamwork experience.
- Strong critical thinking and problem-solving skills.
- Ability to effectively prioritize tasks and manage workload.