Poland
CyprusКомпания не указана
VIP Manager
2 нед. назад
PolandCyprusWorldwideHybridC1
relationship managementcommunicationsalesnegotiation
The position involves managing VIP player relationships within the iGaming industry, focusing on retention and personalized service.
Responsibilities
- Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
- Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
- Design and execute retention strategies to maximize player lifetime value and reduce churn.
- Track, analyze, and report on VIP player activity, providing insights and recommendations to management.
Requirements
- Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
- Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
- Sales and negotiation abilities with a customer-centric mindset.
- Fluency in Polish and English (additional languages are often a strong advantage).