Customer Success Manager - Riyadh

1 мес. назад

Saudi ArabiaWorldwideOnsite

Enterprise Customer Success Manager partnering with large customers to realize business value from a data analytics platform in Saudi Arabia.

is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics so

4 years of experience in technical implementations or Sales Engineering. Saudi nationality only. Experience in SaaS or software solutions is highly preferred. Ability to travel up to 50% of the time or as business needs arise.  Experience setting long-term goals and guiding projects, people, and processes toward attainment. Demonstrated problem-solving skills and ability to show good judgment in decision-making. Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry Demonstrated ability to handle multiple responsibilities in a collected manner.  Willingness to ask for help when it is required.   Excellent verbal and written communication skills along with superior presentation skills required. Demonstr

Foster & build overall relationships with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success. Establish a trusted/strategic advisor relationship with each assigned customer and drive the continued value of our products and services. Conduct technical working sessions to jointly architect solutions leveraging the Designer Desktop with prospective new users. Conduct enablement sessions to provide hands-on training on the products. Proactively work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals. Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach. Remain up-to-date on solutions and products