Senior Live Operations Specialist

1 мес. назад

100.6k–125.8k / yearCanadaWorldwideSeniorOnsite

Support the Live Operations Team by planning, designing, executing, analyzing, and iterating live features, offers, and events to engage players in free-to-play gaming.

О компании

At , we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…   Working to support the Live Operations Team, the Senior Live Operations Specialist will be involved with the planning, design, execution, analysis, and iteration of live features, offers, and events that engage and excite players.   This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

Обязанности

Design new monetization systems and features aligned with product pillars and goals.
Collaborate with internal and external teams to improve and refine your designs based on technical and other constraints.
Write and maintain design documentation that effectively guides various teams through its development.
Develop plans to assess and mitigate the impacts of new designs/changes to the live game.
Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
Make suggestions and plans to improve in-game content and pricing, supported by market research and quantitative/qualitative data.
Design, build, and optimize offers and promotions to help achieve monthly goals and target product metrics, focusing on conversion and revenue-related KPIs.
Understand the complexities of resolving emergent issues with player accounts and in-game content, as well as determining methods of mitigating future occurrences.
Play various mobile and F2P games to become an industry expert on monetization design.
Post-secondary degree in related field.
Previous work experience with free-to-play games.
Understanding of game design concepts/principles and the ability to communicate them.
Strong knowledge of Excel/Google Sheets and the ability to use it effectively as a design/balancing tool.
 Self-starter and critical thinker, able to identify obstacles and work through solutions.
Passion to drive, spend and improve revenue.
Passion for figuring out how game economies and monetization strategies work and change.
A positive, collaborative, hard working attitude.

Условия

Extended Health Coverage:  effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
DEIB Benefits:  DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
Flexible Spending Accounts:  our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
RRSP Matching:  everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
Commuter Benefit:  we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
PTO and Parental Leave:  we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
Employee and Family Assistance Program: t his program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
Telus Virtual Health:  we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
Learning and growth:  We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
Pay transparency:  We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
Cool spaces:  Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
Giving back:  Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!