USAManager, Global Reverse Logistics
1 мес. назад
USAMiddleOnsite
Manager role for global reverse logistics, focusing on post-purchase support and logistics operations at .
О компании
- is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
- We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and is at the center of it.
- You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million devices are deployed across 170+ countries.
Обязанности
- is looking for a commercially minded, customer-centric Manager of Global Reverse Logistics to join our team in San Mateo. ’s enterprise physical security ecosystem is growing rapidly, and our ability to deliver seamless, world-class post-purchase support is a critical competitive advantage. In this role, you will hold complete P&L accountability for 's global reverse logistics business. You will design, scale, and manage a high-performance fulfillment and return network that balances friction-free customer experiences with tight operational efficiency. By leading our third-party logistics (3PL) network and tracking granular performance metrics, you will ensure our Advanced Replacement and RMA programs serve as powerful retention tools while enabling efficient, low
- Own the global reverse logistics P&L while optimizing spend across transportation, 3PL processing, inventory carrying costs, and asset recovery yields.
- Champion the end-to-end return journey by streamlining the RMA lifecycle to reduce turnaround times, boost NPS, and hit strict SLAs for enterprise clients.
- Scale and architect our global network of return hubs and consolidation centers across Americas, EMEA, and APAC to minimize transit costs and speed up processing.
- Enforce strict SLAs, processing accuracy, and shrinkage limits across global 3PL partners through rigorous vendor management and KPI tracking.
- Partner with Sales, Finance, Legal, and Customer Support to turn customer friction into operational fixes and build scalable return policies.
- Manage the health, velocity, and accuracy of replacement pools and returned inventory within the ERP system to eliminate bottlenecks and maximize hardware recovery value.
Требования
- 8–10+ years of leadership in global logistics or supply chain, with a dedicated focus on reverse logistics, RMA operations, global logistics for hardware or retail - electronics experience preferred.
- Proven ability to, perform cost-benefit analyses on network adjustments, freight optimization, and vendor contracts.
- Expert-level mastery of logistics KPIs (e.g., Dock-to-Stock time, RMA cycle time, 3PL inventory accuracy, freight spend efficiency, and customer satisfaction metrics).
- Proficiency utilizing enterprise ERP infrastructure (NetSuite, SAP, Oracle) combined with data analytics tools (SQL, Tableau, or advanced Excel, Claude, etc.) to build performance dashboards and extract operational insights.
- Bachelor’s degree in Supply Chain, Logistics, Finance, or equivalent experience; relevant certifications (CSCP, Lean Six Sigma) are a plus.
- A customer-first mindset that treats reverse logistics as a value-add touchpoint for brand loyalty rather than just a cost center.
- You know how to build mutually beneficial relationships with global 3PLs while maintaining the firm leverage required to enforce strict performance standards.
- Willingness to travel up to 25%
Условия
- is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
Другое
- You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
- Annual Pay Range
- At , we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
- Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
- As an equal opportunity employer, is committed to providing employment opportunities to all individuals. All applicants for positions at will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
- Your application will be handled in accordance with our Candidate Privacy Policy .