AI Solution Engineer

1 мес. назад

USAMiddleHybrid

troubleshootingai systemscustomer support

Highly technical, customer-facing role to help customers adopt AI tools that automate workflows and drive revenue for contractors.

Обязанности

We’re hiring an AI Solution Engineer to help our customers successfully adopt and operate in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.

Будет плюсом

Experience supporting SaaS products in a ticket-based environment
Experience with SQL, JavaScript, APIs, or light scripting
Experience in AI, communications, VoIP, or workflow automation products
Experience supporting mid-market or enterprise customers
Experience working closely with Product and Engineering on escalations and bug reporting

Другое

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work .
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
Resolve customer issues across product, workflow, and technical support queues
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
Communicate clearly with customers and internal teams about issues, expectations, and resolutions
Help define and improve support processes, documentation, and quality standards as the team grows
Support a wide range of customers, from SMB operators to larger enterprise accounts
Contribute to a strong customer experience while balancing speed, quality, and technical rigor
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
Strong troubleshooting instincts and the ability to work through ambiguous technical issues
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
Comfort working directly with customers and managing communication throughout issue resolution
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
Strong judgment, ownership, and willingness to learn quickly
Education is not a major factor; we care more about relevant experience and capability
Location: Lehi, Utah
In-office: Hybrid
Team fit: We’re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at