Customer Success Manager - Enterprise Solution

1 мес. назад

TaiwanWorldwideMiddle

Manage client relationships and ensure successful implementation and adoption of enterprise AI SaaS solutions.

We are seeking to hire a Customer Success Manager to join our Enterprise Solution team in Taiwan.
Ideal candidates are the ones who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our  Customer Engagement Automation enterprise products into our client's environment and applications.
An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.
 
Be a consultant to help clients expand their usage and adoption of Enterprise solution products
Be a trusted partner to manage relationship for all assigned clients
Be a professional advisor to enable clients achieving customer’s business objectives through Enterprise solution products
Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable
Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction
Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal
Identify and drive upsell opportunities independently by understanding customer needs, usage patterns, and business goals — proposing the right solutions at the right time to maximize account growth.

[Essential]
3 years experience in customer success, account management, or similar client-facing roles
Experience managing enterprise-level clients, ideally in a SaaS or fast-paced tech environment
Familiarity with the eCommerce industry, especially in areas like on-site conversion optimization, social engagement, and marketing automation
Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.
Strategic thinking — able to analyze customer needs, identify risks or opportunities, and proactively propose solutions
Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.
Logically thinking and possessing good time management abilities.
Willingness to share knowledge, collaborate, and support the growth of the team
[Nice to have]
Background in SaaS, MarTech, or digital consulting
Knowledge in conversational commerce (e.g. chatbot), digital marketing and CRM
Knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)
 
#L1-AC2

 
About is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit for more information.