Contract Renewal Specialist

1 г. назад

ColombiaLATAMRemote

Responsible for renewing and expanding existing customer accounts in a subscription-based software company.

is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software develo

Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.
Educate customers on relevant subscription options based on their current and future product and service goals
Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per ’s policies and procedures
Help ensure customers are SUCCESSFUL and DELIGHTED with products and services, not merely satisfied.

Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
Ability to discuss contract compliance, expansions, and product pricing with customers
Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
Experience with or other CRM systems. 
Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
Interest in learning about modern software development and associated technologies
Advanced professional English proficiency required. Legal or professional working English, not conversational level.
2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: was announced as a 2024 winner in the "Open Source Data Solution of the Year."
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024.
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)