Technical Programs Manager - Scaled Customer Success

1 мес. назад

GermanyEuropeMiddleRemote

workflow orchestrationautomationcustomer successtechnical education

Technical Programs Manager for Scaled Customer Success at focusing on technical education and problem-solving in the enterprise customer success team.

Обязанности

Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls
Own the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
Help with implementation. Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve.
Partner with other teams to build the playbooks. Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.
Build internal automations. When the CS team needs an workflow to automate something internally — health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs — you build it. Best dogfooding in the company.
Drive retention through technical health. Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
Product Feedback Loop. Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core experience.

Требования

💼 Relevant Background: 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
⚙️ Technical Skillset: Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.
🗣 The "Educator" Skillset: Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.
🌱 Scalable Mindset: You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.

Будет плюсом

🎓 Technical degree (e.g., Computer Science, Machine Learning, etc.)
🤖 Hands-on experience with is a massive plus
Why join us? At , you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—acting as the ultimate technical unblocker and building the enablement engines that make deep technical success repeatable.
You’ll join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving. This is a role for someone who wants to blend deep technical architecture with one-to-many education, helping scale from strong customer relationships to a world-class customer experience.
Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation.
is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at .

Условия

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 – Europe: We provide benefits according to local country norms.*
US : Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 – Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ – Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
* Country-specific details are provided in your contract.

Другое

is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app..cloud/register .
We’re in a defining moment of an incredible journey. Come and build with us.
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.