Senior Service Designer

1 мес. назад

BrazilLATAMSenior

Lead strategic initiatives to improve end-to-end customer experience in digital delivery services.

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

We're looking for a Senior Service Designer to join TaDa Delivery and lead strategic, cross-functional initiatives that improve the end-to-end customer experience. You'll partner with Product, Engineering, Operations, Growth, CX, and Business teams to identify opportunities, drive research, and shape service experiences that deliver meaningful business impact.
Lead cross-functional Service Design initiatives across multiple product areas.
Map end-to-end customer journeys and identify opportunities for improvement.
Plan and conduct qualitative research, translating insights into strategic recommendations.
Facilitate workshops, co-creation sessions, and stakeholder alignment.
Create and maintain Service Design artifacts, such as Service Blueprints, Journey Maps, and Ecosystem Maps.
Partner with Product Designers to ensure a seamless end-to-end user experience.
Influence product strategy through research, data, and customer insights.
Promote user-centered design practices and help evolve the Design Research culture.

Solid experience in Service Design, UX Research, or Strategic Design .
Strong qualitative research and facilitation skills.
Experience leading complex, cross-functional projects.
Excellent communication and stakeholder management skills.
Strong analytical thinking and the ability to turn insights into actionable recommendations.
Experience working in agile, multidisciplinary teams.

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
 
AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
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