Collections Senior Specialist

1 мес. назад

ColombiaLATAMSeniorHybrid

Manage end-to-end collections activities to ensure timely payments and reduce Days Sales Outstanding (DSO) in the region.

Обязанности

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
Manage customer dunning processes, using automated workflows where applicable
Monitor overdue accounts and proactively follow up with customers through agreed communication channels
Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions
Collaborate with customers, Billing, Cash Applications, Credit, Controllership, and business teams to resolve account issues
Negotiate payment arrangements while maintaining positive customer relationships
Maintain accurate records of collection activities, customer interactions, and payment commitments
Support month-end and year-end closing with accurate aging reports and collections updates
Identify opportunities to automate workflows, improve collections processes, and reduce DSO
Escalate potential bad debt, cash-flow risks, and high-risk accounts to management
Ensure compliance with internal policies, credit terms, standardized processes, and regulatory requirements
Liaise with third-party collection agencies when needed to support overdue account recovery
Coach junior specialists and interns on technical issues and exception resolution
Help establish and manage the team’s day-to-day goals and priorities
Support the onboarding and training of new team members
Contribute to an inclusive, collaborative culture in which process improvements are shared and celebrated
Other duties as assigned

Требования

3–5 years of experience in a Collections function
Bachelor’s degree in Finance or Accounting preferred
Strong understanding of end-to-end customer collections, aging analysis, dispute resolution, and dunning processes
Experience monitoring payment patterns, identifying credit risks, and developing strategies for difficult or high-risk accounts
Strong knowledge of ERP functionality; NetSuite experience is highly desirable
Ability to analyze complex data workflows and identify issues before they affect the business
Excellent written and spoken English for effective communication in a global environment
Strong problem-solving, negotiation, and stakeholder-management skills
Collaborative, resilient, and service-oriented approach
Ability to work independently under the direction of the Collections Team Lead or Global Order-to-Cash Lead
Ability to deliver accurate results under tight deadlines and manage competing priorities effectively
At., we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

Другое

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( .com/careers ).
 
Location: [Bogotá, Colombia hybrid role]
. Technology Services, part of Media. and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.
As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.
 
#LI-Hybrid 
is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through .Flow, its flagship AI ecosystem for marketing orchestration, transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, achieved a record-b
 
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.