USAImplementation Manager
1 мес. назад
100k–150k USD / yearUSASenior
ediapiautomationai
Lead customer onboarding end-to-end including discovery, configuration, integration, and post-launch support in a logistics startup.
Обязанности
- Lead customer onboarding end-to-end: run scoping, kickoff, configuration, testing, go-live and post-launch hypercare for multiple enterprise customers.
- Deep discovery & requirements: run technical and business discovery sessions, capture functional & non-functional requirements, and document clear acceptance criteria.
- Integrations & data ingestion: deliver EDI/API/SFTP/FTP/webhook integrations; map incoming files (EDIFACT/ANSI X12/CSV/JSON/XML) to our canonical models.
- Platform configuration & AI agent orchestration: configure the platform (rules, rate-manager, mappings) and work with our AI agents / prompt templates to automate audit logic and exception handling.
- Project management: build and execute implementation plans with milestones, owners, dependencies and risk mitigation; run weekly status calls and stakeholder updates.
- Testing & validation: own test plans, parallel testing, validation scripts and acceptance testing; ensure production readiness and data quality before cutover.
- Change management & best practices: advise customers on process changes, rollout plans, and internal enablement to ensure adoption.
- Handoff & documentation: ensure a smooth transition to Customer Success with complete runbooks, training materials and operational handover.
- Cross-functional partner: translate operational needs into product requirements and collaborate with Engineering to scope and prioritize platform improvements.
- Manage multiple implementations: prioritize and juggle several implementations at different stages while keeping timelines tight and communication proactive.
Требования
- In addition to the following skills, we are looking for PROBLEM SOLVERS with an entrepreneurial mindset:
- Customer-facing communication: Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- Experience : Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
- Analytical Skills : Ability to collect data, analyze results, and draw valid conclusions.
- Tech-Savvy : Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
Другое
- is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.
- Founded by two female entrepreneurs from Y Combinator’s 2018 batch, successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.
- If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an experienced Implementation Manager with a startup mindset.
- As an Implementation Manager / Onboarding Specialist , you’ll be the technical glue between Pre-Sales, Operations, Product, Engineering and Customer Success, owning discovery, configuration, integration (EDI/API) and end-to-end onboarding so customers get fast time-to-value. You’ll work with cutting-edge automation and our AI agents to configure rule engines and audit workflows that scale across customers and fee types.
- Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
- Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
- Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!