CyprusКомпания не указана
Junior Customer Success Manager
1 мес. назад
CyprusJuniorOnsiteC1
crm
We're a fast-growing team building a B2B product in the IT & Telecom space, hiring a Junior Customer Success Manager to work full-time onsite in Limassol, Cyprus.
Responsibilities
- Build and maintain strong relationships with B2B customers
- Support client onboarding and day-to-day account management
- Ensure customer satisfaction and proactively drive customer retention
- Identify opportunities for account growth and expansion
- Communicate with clients via email, calls, and online meetings
- Collaborate with Product, Support, and Sales teams to resolve customer requests
- Keep CRM and customer records up to date
- Learn Customer Success best practices and grow into an independent CSM
Requirements
- 1+ year of experience in Customer Success, Account Management, Customer Support, Sales, or another client-facing role
- B2B experience is a plus
- Fluent English (spoken & written C1)
- Strong communication and relationship-building skills
- Excellent organizational skills and attention to detail
- Proactive mindset with the ability to take ownership
- Ability to manage multiple priorities in a dynamic environment
- Interest in SaaS, IT, or Telecom products is a plus
- Motivation to build a long-term career in Customer Success
Conditions
- Location: Limassol, Cyprus
- Work format: Full-time, office-based