USATrainer II
1 мес. назад
USAMiddle
Design and deliver training programs for Customer Support and Risk teams at , focusing on practical learning to prepare agents for success.
Обязанности
- We are looking for a Trainer II to design and deliver high impact training programs for our Customer Support and Risk teams. This role is responsible for translating business priorities, product updates, and process changes into engaging, practical learning experiences that prepare agents to succeed.
- This is a hands-on role focused on both building training programs and leading them in the classroom. The ideal candidate is confident facilitating sessions, creating content, skilled at simplifying complex topics, and passionate about helping others grow.
Условия
- Benefits & Perks (US Based ONLY)
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
- #LI-Hybrid
Другое
- is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
- Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
- We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
- Develop structured training programs for new hires, upskilling existing employees, and product/process changes.
- Translate complex information into clear, practical, and easy to understand content.
- Create facilitator guides, presentations, and interactive learning activities.
- Ensure training is relevant to real customer interactions and day to day workflows.
- Facilitate live, instructor led training sessions (virtual and/or in-person).
- Lead discussions, activities, and roleplays that drive participation and learning.
- Adapt delivery style based on audience needs and engagement levels.
- Create an environment where learners feel confident, supported and motivated.
- Update materials as products, tools, and processes evolve.
- Refine training based on feedback and observed learning gaps.
- Ensure consistency in messaging and quality across programs.
- Answer questions and provide guidance during and after training sessions.
- Reinforce key skills and concepts to support on the job application.
- Help bridge the gap between training and real world performance.
- 2+ years of facilitation and content creation and or a combination of operations and training experience.
- Experience in training, facilitation, enablement or learning & development.
- Strong presentation and facilitation skills with the ability to engage a group.
- Ability to break down complex topics into simple, actionable concepts.
- Experience creating training materials (slides, guides, activities, etc).
- Strong organizational skills and ability to manage multiple programs.
- Comfortable working cross-functionality and gathering input from different teams.
- A practical, learner focused mindset (always thinking about how content is applied).
- Experience in Customer Support, fintech, banking, or a fast paced operations environment.
- Confidence leading interactive sessions, including roleplays and discussions.
- Ability to balance structure with adaptability in a live training environment.
- Passion for developing others and creating meaningful learning experiences.