Senior Technical Account Manager (EMEA)

1 мес. назад

United KingdomEuropeSeniorRemote

dockercustomer relationship managementtechnical account management

Serve as a strategic partner and trusted technical advisor for high-value enterprise customers, driving adoption and success with 's platform.

Обязанности

Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning 's capabilities with their long-term business objectives.
Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the product roadmap.
Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
Guide customers on AI-assisted development workflows and operational governance, connecting 's AI capabilities to their broader platform strategy.
Architect and execute complex adoption plans that address critical technical and business challenges.
Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with to senior leadership.

Требования

4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
Bonus: Experience building or contributing to a formal TAM program.

Условия

EU: €104,125 – €148,750 OTE + equity
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
#LI-REMOTE

Другое

has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on to build, share, and run their applications across our suite of products including Desktop, Hub, and Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers. You will accelerate customer outcomes, ensure their success with the platform and architect their long-term transformation strategies in partnership with their leadership. You'll be a expert who shapes the future of their technical success and who translates their business goals into impactful, long-term technical success plans.
Complete onboarding and ramp-up training on ’s products, tools, and engagement frameworks.
Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.
Meet your portfolio of customers and understand their environments, goals, and success metrics.
Build relationships with internal partners including Support, Product, and Sales.
Review existing customer documentation and success plans to identify initial opportunities for impact.
Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager.
Establish a cadence of customer check-ins, documenting key success milestones and adoption progress.
Identify at least one process or content improvement that can scale customer engagement or reduce friction.
Contribute to cross-functional discussions that connect customer insights with product feedback.
Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.
Build executive relationships and serve as the customer’s voice within .
Contribute to building the broader TAM engagement model through shared best practices and enablement resources.
Demonstrate impact through increased customer value realization, renewal success, and platform expansion.
Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.