Product Manager - Customer Onboarding

1 мес. назад

United KingdomEuropeMiddle

customer onboarding

Responsible for owning and optimizing the customer onboarding process for a financial platform serving local businesses in Europe.

О компании

You'll join the Sales Platform team in Product, which owns the systems behind how acquires and onboards merchants: customer acquisition, onboarding, the sales CRM, pricing, and the dialler. The team serves 's sales channels across Europe (field sales, inside sales, Independent Sales Consultants, resellers, and self-serve), and onboarding sits on the critical path for our unified sales platform.
We move quickly and use modern tools to do it. AI is part of how the team works day to day, with Glean and Claude flowing into our workflows and internal skills and automations that let a small team ship at the pace of a much bigger one. You'll use these from day one, and you'll help us build new ones.
Years of experience matter less than what you've shipped. That said, most people ready for this role have roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow.
You’ve built funnel dashboards in product analytics tools like Amplitude, defining event taxonomy and posing specific questions to be answered with data.
You've owned a funnel and moved a metric, and you can talk through what worked, what didn't, and what you'd do differently.
You're comfortable in the data. You can pull your own numbers (SQL or a self-serve tool) and turn them into where-to-focus decisions.
You can work across Risk, Engineering, Design and Sales without hand-holding, and you're at home with ambiguity and a lot of stakeholders.
Experience in payments, fintech, or another regulated environment (KYC, identity, compliance) is the strongest signal, but not a hard requirement.
You're genuinely capable and curious about AI tooling. You've used Claude, ChatGPT or similar in your work, and you're excited to build agentic workflows that raise the quality and speed of what you ship.
You like simple over clever, you can strip a messy requirement back to first principles, and you'd rather ship and iterate than wait for perfect.
You're commercially literate. You can connect a lift in activation to revenue, and you know why it matters.
You're happy working onsite from our London or Porto office.

Обязанности

You'll own customer onboarding, the journey that turns a signed merchant into an active member of .
You'll be the operator who takes a problem like "first-pass approvals are stuck at 70%" or "merchants keep dropping off at the app-login step" and ships the fix. You'll own the funnel end to end, drive the metrics that matter (first-pass approval rate, activation, time to activate), and partner across Sales, Risk, Engineering and Design to make onboarding fast, simple and reliable across our markets.
On a regular day, you'll:
Own the end-to-end onboarding journey within the Sales Platform, from offer acceptance through to an activated, transacting member, as the directly responsible individual.
Drive first-pass approval rate by stripping out document friction and rework, and cutting the manual escalation load that currently props the flow up.
Own the roadmap and the data , finding where the funnel leaks, building the business case, prioritising, and reporting on what moved.
Use AI as a core part of your workflow , building and using reusable skills and automations to find drop-off, draft requirements, and move faster across the job.

Условия

Physical and mental health support through our partnership with WellHub, including gym access, 1-1 therapy, meditation, and digital fitness and nutrition apps
Work from our offices in London (House of , next to Blackfriars Bridge) or Porto
Private Health and Life Insurance
Pension Scheme
25 days of Annual Leave (+ Bank Holidays)
Opportunities to travel to our different offices across Europe
Regular merchant experiences at our headquarters
Healthy office snacks and drinks

Другое

was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
It's B2B to SMB. You're building for small business owners, where every step you remove from onboarding is a real business getting paid sooner.
It's multi-market. UK, Iceland, Portugal, Spain, Italy, Czechia, Slovakia, Hungary, Croatia, with more expansion this year.
The stack is modern and powered by AI. Glean, Claude, and other AI tools flow into our workflows, unencumbered by legacy systems. You'll be armed with the tools and training to work at the cutting edge of what's possible.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.