USAClient Training and Adoption Specialist
1 мес. назад
USAJunior
Responsible for providing comprehensive training to restaurant clients on POS functionalities and software usage to maximize benefits.
Требования
- Strong understanding of restaurant management systems and software solutions, with the ability to effectively train others on their use.
- Excellent communication and presentation skills, with the ability to convey complex information in a clear and understandable manner.
- Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or WebEx.
- Exceptional interpersonal skills, with the ability to establish rapport with clients and adapt training approaches to meet individual learning styles.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Demonstrated problem-solving abilities, with a proactive and solution-oriented approach to addressing client questions and concerns.
- Excellent note-taking skills, with the ability to maintain thorough and accurate documentation of training sessions and participant feedback
- Proven ability to convey complex step-by-step instructions in layman's terms
- Ability to maintain professionalism amidst a vast range of client personalities.
- 2+ years experience in restaurant operations, management, or similar hospitality role
- 1+ year of experience implementing and / or supporting POS
- 1+ year of proven experience in delivering engaging and interactive training sessions, both in-person and remotely
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- HS Diploma or equivalent required
- Must be able to remain in a stationary position a minimum of 50% of the work day The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Occasionally lifts and carries equipment in the office weighing up to 20 pounds
Условия
- Our base pay range is $23.00-31.00 per hour for this role
- Offers will be reflective of the candidate’s location and experience.
- At , we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:
- Medical, Dental and Vision Insurance
- 401k with company match
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
- We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@ .com ). If something seems suspicious, please contact us at careers@.com .
- is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
- is an E-Verify company.
Другое
- We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
- We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, is the place for you.
- The Training Specialist will play a crucial role in ensuring that our restaurant clients maximize the benefits of our technology solutions by providing comprehensive training on essential functions, Back of House POS functionality, and effective use of our software suite. This role requires excellent communication and interpersonal skills, as well as the ability to simplify complex concepts to make them accessible and easy to understand for our clients.
- ESSENTIAL FUNCTIONS Develop and Deliver Training Sessions: Design and conduct engaging training sessions for restaurant operators, covering essential POS functionality and configurations, reporting, and the utilization of 's software suite. Utilize a variety of instructional techniques and multimedia resources to create dynamic and interactive learning experiences. Build Training Resources: Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules, to support ongoing learning and development. Ensure that training resources are accessible and user-friendly, catering to different learning styles and skill levels. Provide Remote Training: Conduct remote training sessions via Zoom. Effectively leverage technology to deliver e