Junior VIP Host

1 мес. назад

AustraliaWorldwideJuniorHybrid

online chat

Junior VIP Host responsible for building and maintaining relationships with high-value online casino players through personalized online chat support.

Обязанности

As a Junior VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.
Could you be our next VIP superstar? Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply. Please note that in this role our team works 6 days a week for 6 hours a day.
Your hours and location of work are below: Mon - Friday - 9am - 2pm (Office) Mon - Friday - 9pm - 11pm (Home) Saturday Or Sunday: 9am - 2pm + 9pm - 11pm (Home) Who are we? At we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake, and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino experience. Level up your online entertainment with, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. 
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone. Click play, on your career today!
Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals
Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
Ensure the timely and successful delivery of products, in line with customer needs and objectives
Analysis of client behaviours and overall value to the business
Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
Collaborate with other departments to improve the overall customer experience.
Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

Условия

In-house baristas serving free coffee, tea, fresh juices, and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Другое

Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake.
Minimum 1 year experience working in a customer service environment.
Excellent communication and writing skills are required.
Strong gambling knowledge is advantageous
Cryptocurrency knowledge is advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games
branded swag
Birthday and work anniversary gift vouchers, plus a chance to win prizes 
Company-wide talks with key partners such as Everton FC
Office visits from big-name streamers
Meet Ambassadors like Alex Pereira
Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events
We believe that the unique contributions of everyone at are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 
We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.
We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.