CyprusКомпания не указана
VIP Account Support (Day Shift)
1 мес. назад
CyprusJuniorOnsiteC1
crmticketing systems
VIP Account Support role in iGaming industry based in Limassol, Cyprus. Full-time, office-based, day shifts with focus on handling high-value clients' needs and retention.
About the product
- iGaming | Limassol, Cyprus | Full-time, office-based | Day shift only (10:00–22:00)
Responsibilities
- Be the main point of contact for VIP clients, while following the internal procedures
- Support players via email and messenger - no phone calls
- Resolve account, payment and bonus issues quickly and accurately
- Guide clients through platform features, bonuses and promotions
- Spot early signs of dissatisfaction or churn and flag them before they become a real problem
- Escalate complex or compliance-sensitive cases to Risk, Payments and other teams
- Keep detailed, up-to-date client profiles in CRM
Requirements
- 1+ year in customer support, VIP support or account management
- Excellent English, written and spoken, high typing speed
- Good understanding of high-value client psychology and retention
- Calm and composed under pressure, comfortable with demanding personalities
- Proactive mindset - you don't wait for problems to find you
- Comfortable with CRM and ticketing systems
- iGamin/FinTech experience will be a big advantage
Conditions
- Office in central Limassol, full-time on-site
- Flexible shifts within 10:00–22:00 - no night shifts
- Official contract
- Direct line to the Head of VIP - high visibility, fast decisions
- Real room to grow within the VIP team