Stardex (YC S21) - Support Engineer

1 мес. назад

50k–60k USD / yearSpainEuropeJuniorRemote

slackdebuggingai tools

Technical support role for an AI-native ATS and CRM targeting executive search firms, focusing on diagnosing and resolving customer issues with potential to evolve into product engineering.

Требования

~2 years of experience. You don't need to be senior, but you can debug, figure things out, and work independently without a lot of hand-holding
You over-communicate. This matters more than anything else in this role. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area
Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement
Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)

Другое

Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day.
We're a team of five. You'd work US hours, partner closely with our support lead, and report into the founders.
Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved
Most of this is diagnosing and fixing. A customer says "this isn't working," you find out why and either push a fix or loop in the right person
Reach for AI tools (Claude Code, Cursor, etc.) by default to move fast. This is core to how we work, not a nice-to-have
Work alongside our support lead, who owns the customer relationship. You bring the technical depth they don't have.
Over time, if you're spotting product ideas and shipping, this can grow into a product engineering role. Not the priority on day one, but the path is real
Small team, real ownership, and you'll learn a ton about AI, SaaS, and how the recruiting industry actually works
You work directly with the founders
We'll give you whatever you need to be productive
Opportunity to grow into a product engineer to add net new features, or own more backend infra.
Recruiter Screening
Client Resume Review
Client Screening Interview
Client Technical Interview
Client Cultural Fit Interview