MexicoClient Engineer Intern, Mexico City
1 мес. назад
MexicoLATAMTraineeOnsite
technical troubleshooting
Internship role supporting client engineering team with technical troubleshooting and customer-facing engineering work.
Обязанности
- As a Client Engineer Intern at , you will support the Client Engineer Team in helping customers resolve technical challenges, learn how to provide proactive guidance, and gain hands-on experience with ’s technologies. This internship is designed to give you exposure to customer-facing engineering work, technical troubleshooting, and collaborative problem-solving in a fast‑paced environment.
Требования
- Currently pursuing a Bachelor’s degree in Software Engineering, Computer Science, or a related field.
- Great understanding of web technologies and APIs.
- Strong interest in customer support, problem-solving, and technical troubleshooting.
- Good communication skills in English B2 minimum (reading, writing, listening).
- Eagerness to learn in a fast‑paced, collaborative environment.
Другое
- is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
- 's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
- Trusted by 700+ banks and credit unions for its ironclad security and reliability, delivers the industry’s first contractual no-hallucination guarantee. It’s why customers quickly and confidently put Banking AI to work with measurable results from day one. More information about can be found at .com .
- Assist in resolving technical inquiries from customers and partners using ’s Digital Customer Service platform.
- Shadow and support engineers in setting up technical integrations with customer and partner teams (developers, architects, analysts).
- Learn to collaborate with Product and Engineering teams by documenting issues in JIRA and communicating via Slack.
- Participate in troubleshooting bugs and defects raised through the Service Desk or virtual channels.
- Engage with cross‑functional teams (Engineering, Product Management, Customer Success) to see how solutions are developed collaboratively.
- Learn complex and intriguing topics about 's infrastructure.
- Gain practical experience in technical troubleshooting and customer support.
- Learn how APIs, RESTful technologies, and cloud solutions are integrated and maintained.
- Develop communication skills for both technical and non‑technical audiences.
- Understand how to prioritize tasks and manage workload in a dynamic environment.
- Build confidence in working with modern web technology stacks.
- is an equal-opportunity employer. does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
- The Talent Acquisition team uses @ .com and @ email addresses for coordinating interviews, providing updates, and sending documents.
- Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@.com