Field Enablement Manager APJ - Customer Success

1 мес. назад

AustraliaWorldwideMiddleOnsite

Manage operational enablement to support Customer Success Managers in the APJ region for a legal AI workspace company.

О компании

is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.

Обязанности

As we accelerate our Customer Success organisation, we’re hiring a Field Enablement Manager to build the operational backbone that enables our CSMs to execute with excellence. This is a foundational role: you’ll turn strategy into repeatable programs, elevate cross-functional execution, and help define how Customer Success scales globally.
What you’ll do

Требования

5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems.
Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS. Quota-carrying or customer-facing experience is a strong plus.
A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs.
Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams.
Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level.

Будет плюсом

You’ve worked directly with AI-powered customer workflows or technical SaaS products.
You’ve built certification-based CS or technical training that improved team performance.
You’ve scaled programs across multiple geographies or globally distributed teams.

Другое

Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion).
Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM strategy.
Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer adoption, retention, and expansion.
Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure alignment across every program you run.
Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and deliver structured customer insights back into product development.
Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving customer needs.
Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives.
Ensure the Customer Success team shows up with clarity, consistency, and excellence during key company milestones.
🚀 Hypergrowth: You’ll shape the systems that scale our Customer Success function during a period of rapid expansion.
⚡ Impact: Your work will directly influence customer adoption, retention, and expansion outcomes.
🧠 Innovation: Partner with world-class AI researchers, engineers, and legal experts in a space undergoing massive transformation.
If you’re excited to architect the programs that define how Customer Success scales—and to empower a team redefining how customers adopt and derive value from AI—we’d love to meet you.
At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.