USAStrategy & Operations, Healthcare - Patient Operations
1 мес. назад
130k–150k USD / yearUSASeniorHybrid
Senior Associate, Strategy & Operations role focused on improving patient operations systems to connect patients to care.
Обязанности
- We’re looking for a Senior Associate, Strategy & Operations to join our Patient Operations team and help improve the systems that connect patients to the care they need.
- This is a high-ownership, cross-functional role for someone who combines structured problem solving with hands-on operational execution. You’ll work closely with the VP of Patient Operations and partner across Clinical Operations, Product, Engineering, and frontline teams to identify where patient workflows are breaking, design practical solutions, test them manually, and help turn what works into scalable systems.
- This role is especially well suited to someone who has worked in a healthcare, health-tech, clinical operations, payer/provider, or patient-facing environment and understands that operational details directly affect care delivery. We are looking for someone who can bring both analytical rigor and real-world healthcare operating judgment to problems like appointment completion, patient re-engagement, scheduling workflows, service expansion, and frontline execution.
- The right person is comfortable moving between strategy and execution. One day, you may be analyzing appointment completion data and building a case for where to focus. The next, you may be coordinating contractor schedules, re-engaging patients who missed a scheduling window, or running a manual pilot to prove a new workflow before it gets productized.
- This role is ideal for someone with experience in consulting, banking, business operations, strategy and operations, or health-tech operations who wants to own meaningful patient operations problems in a fast-growing startup. You should be energized by ambiguity, motivated by patient impact, and comfortable operating without a fully defined playbook.
- Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
- Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
- Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
- Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
- Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
- Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
- Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
- Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
- Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
- Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
- Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
- Monitor initiative performance using data tools and translate operational data into clear recommendations
- Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners
- In this role, you might spend your time:
- Reviewing appointment completion data to identify where patients are falling out of the workflow
- Running a QA review on failed or incomplete appointments and identifying root causes
- Designing a manual pilot to improve booking, re-engagement, scheduling, or completion rates
- Building a lightweight model or dashboard to flag high-risk appointments
- Partnering with Clinical Operations to refine a workflow before rolling it out to frontline teams
- Writing a project plan or operating doc for a new partner-requested service
- Coordinating directly with internal teams or contractors to make sure a pilot runs successfully
- Turning learnings from a manual process into product requirements for Engineering
- Preparing a recommendation for leadership on which operational lever to prioritize next
- Communicating progress, blockers, and impact across cross-functional stakeholders
Требования
- Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role. Pre-IPO health-tech experience strongly preferred.
- Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
- Worked in a startup, high-growth company, or similarly fast-moving environment
- Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
- Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
- Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
- Balanced multiple projects at once while maintaining ownership of execution details
- Operated effectively with shifting priorities, incomplete information, and imperfect processes
- Built clear analyses, project plans, business cases, operating docs, or decision memos
- Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
- Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
- Communicated clearly with both senior leaders and frontline operators
Условия
- The expected salary range for this role is $130,000–$150,000 , depending on experience and leveling.
- Meaningful pre-IPO equity
- Medical, dental, and vision plans 100% paid for you and your dependents
- Flexible PTO + 10 paid holidays per year
- 401(k) with match
- 16-week parental leave policy for birthing parent, 8 weeks for all other parents
- HSA + FSA contributions
- Life insurance, plus short and long-term disability coverage
- Free daily lunch in-office
- Annual learning stipend
- Relocation assistance
Как откликнуться
- We aim to complete the interview process within 2–3 weeks. It will usually consist of:
- Recruiter Screen: Background fit, motivation, and compensation alignment
- Hiring Manager Interview: Operations experience, healthcare exposure, problem-solving approach, and patient operations fit
- Case Study / Working Session: Structured problem solving, data fluency, execution judgment, and communication
- Cross-Functional Interview: Collaboration style and ability to partner across Product, Clinical Operations, Engineering, and frontline teams
- References: Validation of performance, judgment, and working style
Другое
- At , our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system, driving over $300B in avoidable costs every year.
- By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. To date, we’ve supported more than 2 million patients across 22+ states, completed hundreds of thousands of in-home visits, and consistently maintained a 90+ NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors including a16z, General Catalyst, GV, and Accel.
- This role is based in our San Francisco office .
- We operate on a hybrid schedule, working from the office Monday through Thursday, with Fridays designated as work-from-anywhere days.
- We care deeply about work-life balance and are happy to provide flexibility when life happens. We ask that employees be in the San Francisco office Monday through Thursday to collaborate with their teams while maintaining flexibility where it matters most.
- Lunch is provided every day, and the entire team takes an hour to eat together. It’s one of the ways we stay connected outside of meetings. You’ll usually find us playing a board game before getting back to work.
- You have experience in patient operations, clinical operations, care delivery, payer operations, provider operations, care navigation, scheduling, utilization, quality, or other healthcare workflows
- You have a consulting or banking background and have since worked in a startup or operating role
- You have experience in business operations or strategy and operations at a high-growth health-tech company
- You’ve worked at a pre-IPO or high-growth startup, particularly between Series A and Series D
- You have experience with marketplace-style operations, scheduling, dispatch, utilization, capacity planning, or 1099 / contractor workforce coordination
- You’ve worked with regulated healthcare data, patient workflows, clinical protocols, or PHI-aware operating environments
- You are comfortable going deep into the details of a workflow rather than staying only at the strategic level
- You have a track record of taking on more scope over time and can point to specific examples where feedback changed how you worked
- You naturally pull people together, clarify ownership, and move quickly rather than perfecting an idea alone before sharing it
- You turn ambiguous healthcare operations problems into structured plans and measurable outcomes
- You are equally comfortable building a model, writing a memo, running a pilot, and jumping into the workflow yourself
- You do not stop at identifying the issue; you help fix it
- You use data to focus the team on what matters most, but you also understand what is happening on the ground
- You move quickly, learn from imperfect information, and iterate based on results
- You build trust with clinical, operational, product, engineering, and frontline teams
- You know when to solve something manually first and when it is ready to become a system
- You care deeply about the patient experience and understand that operational details directly affect whether people receive care
- is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.
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