Account Coordinator

1 мес. назад

USAJuniorHybrid

zendeskemail supportclient onboardingtroubleshooting

Support role in Customer Success team focused on client service and support workflows at .

Обязанности

The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

Другое

At , we’re redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward whether they’re in the same room or across time zones.
Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, is growing quickly. We’re building a category-defining AI platform that sits at the center of how modern teams communicate. If you’re excited by big markets, fast growth, and building something meaningful from the ground up, we’d love to meet you.
Client Support: Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally, and assisting enterprise customers on live troubleshooting calls. Opportunity to lead onboarding sessions for smaller workspaces and manage a book of business of Tier 2 and Tier 3 accounts.
Reporting: Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.
Documentation: Work alongside Product to generate support articles and demo videos for new features, and assist with keeping documentation up to date.
User Interaction: Educate users on how to effectively use , troubleshoot issues, and provide comprehensive support.
Project Coordination: Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope.
Process Improvement: Identify and suggest process improvements to enhance support workflows and overall team efficiency.
Task Ownership: Take ownership of tasks and ensure they are completed to the highest standard.
Experience: 1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology
Bachelor’s degree in Business, Communications, or a related field may be considered in combination with the experience above
Skills: Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in MS Office Suite
Experience with Zendesk or similar customer service platforms
Proficient understanding of the tech industry and relevant market trends
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and problem-solving skills
Ability to take ownership of tasks and see them through to completion
Innovative: We bring AI to the masses with proactive technology that acts as the ultimate AI assistant, making individuals and teams more effective
Massive Impact: Help shape the future of work by empowering people to focus on what matters most
Growth Opportunities: Join one of the fastest-growing AI companies, recognized as a Top Startup in Seattle and a Top Company To Watch by Inc Magazine
Leadership: Work alongside visionary leaders and learn from some of the most disruptive minds in AI
Collaborative Culture: Be part of a supportive, ambitious, and high-performing team that celebrates people who take initiative and win
The annual total cash compensation range is $50,000 - $70,000. However, actual salaries can vary based on a candidate’s qualifications, skills and competencies. You'll be joining a collaborative, high-energy team in Seattle, in the office Tuesday through Thursday.