Account Manager (US, Remote)

1 мес. назад

USASeniorRemote

Manage and grow relationships with existing customers for a digital health SaaS platform, blending account management and consultative sales.

We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value. You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility. You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact. 
5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
Proven track record of expanding revenue within an existing customer base
Strong consultative selling and discovery skills
Ability to manage a pipeline and accurately forecast expansion revenue
Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
Excellent communication, presentation, and relationship-building skills
Comfort working in a fast-paced work environment
Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Experience in digital health, health tech, or healthcare SaaS
Familiarity working in a healthcare vertical
Understanding of healthcare workflows or regulated environments
This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have
A product that positively impacts people's lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen
The base pay range for this position is $150,000 - $170,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%
Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
Fully remote work environment
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do .
Manage and grow a book with significant ARR expansion responsibility
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Drive customer retention, adoption, and long-term account health
Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
Sell new products, modules, and features aligned to customer needs and outcomes
Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
Net Revenue Retention (NRR) and expansion quota ownership
Own renewals end-to-end, including contract discussions and pricing conversations
Develop account plans aligned to customer goals and Eleos growth objectives