Customer Implementation Specialist - Multi Location

1 мес. назад

USAJuniorOnsite

project management

Manage the end-to-end setup, configuration, and deployment of software and phone system solutions for multi-location offices, ensuring smooth transition from sales to active use and supporting customer success.

Требования

Professional Experience: 2 years of project management or implementation experience, working in a customer-facing role
General Networking and VoIP knowledge and technical troubleshooting experience.
Hands-on experience with CRM tools (Salesforce, HubSpot, etc.).
Critical thinking and advanced problem solving skills.
Ability to work in a fast-paced, KPI-driven environment.
Ability to prioritize and manage a pipeline of projects.
Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
Strong technical aptitude.
Customer Centric.

Другое

In the role of a Customer Implementation Specialist - Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.
Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.
This position will be hybrid: M/T/W in office required and Th/F are optional WFH
Reports to: Manager of Onboarding
Develop and manage relationships with customers throughout the implementation process.
Manage a portfolio of customers in various stages of implementation.
Act as the project manager/point contact for each customer.
Keep the customer informed throughout the process and set clear expectations.
Teach and train customers how to maximize the value of the platform.
Provide a five-star customer experience with each customer.
Triage, troubleshoot and prioritize issues as they arise during implementation.
Coordinate with adjacent teams on all tasks related to onboarding.
Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
Bachelor’s degree preferred.
Project management experience and/or PMP certification.
Self-motivated, Proactive, Highly organized.
Employment with is contingent upon the successful completion of a background check , conducted in accordance with applicable laws.
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is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud . All official correspondence will occur through branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.