CanadaEngagement Manager, Canada
1 мес. назад
CanadaWorldwideSeniorOnsite
Manage client engagement and drive strategic execution for AI-powered legal workspace solutions.
О компании
- is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
- Mission before ego. Everyone contributes. No one coasts.
- If you’re driven by impact, pace, and raising the bar. This is the place.
Обязанности
- The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with .
- This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns into an embedded part of how legal teams operate.
- At the heart of the role is designing each client’s adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge.
- You will be critical as we continue to build a best-in-class adoption program at , helping clients realize measurable ROI, expand successful use cases and transform the way their teams work.
Требования
- You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.
- We’re looking for:
- A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations.
- Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes.
- 4 - 8+ years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech.
- A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
- Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
- Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident.
- Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams.
- High EQ: you know when to listen, when to advise and when to act.
- A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
- Comfort with metrics and driven by data, customer health, and outcomes over process.
Другое
- You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Enterprise firms or corporates. Specifically, you will:
- Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts and transforms the way they work.
- Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and ’s capabilities evolve.
- Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from .
- Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
- Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.
- Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities.
- Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.
- Global collaboration: Partner with teams and clients domestic and internationally.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Toronto office designed for ambitious builders.
- At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.