Engagement Manager

Другое

• Scope implementations and own the solution design: what to build, what to configure, what to push back on.
• Partner with customers on new use cases, new integrations, sometimes entirely new products, defining what we should build.
• Run engagements from kickoff through go-live, then into adoption and expansion.
• Work with our forward-deployed engineers to deliver integrations, data pipelines, and platform connections.
• Own the customer relationship up to the executive level: set expectations, flag risk early, keep their leadership confident as work plays out.
• Drive adoption after go-live and find ways to expand the account.
• Bring what you learn in the field back to Product to shape the roadmap.
• 5–8+ years owning ambiguous, customer-facing problems end to end in professional services, solutions, consulting, product, or a startup.
• A product mindset. You find the real problem, separate must-haves from nice-to-haves, and you're energized by building something new.
• Comfortable making the case to a VP or C-level buyer.
• Technical aptitude and the appetite to go deeper. You can talk through APIs and data flows, but you don't need to write code.
• A history of owning delivery, not just the recommendation.
• Comfort with ambiguity. When scope changes mid-engagement, you re-plan and keep going.
• Real experience using AI tools (Claude or similar) in your work, with specifics on how.
• Low ego, high ownership. This function is still being built, and you'll help build it.
• Base salary: 170-220k
• Unlimited PTO + 10 company holidays
• 401(k) with 3% employer contribution
• Medical, dental, and vision coverage
• 12 weeks paid parental leave
• Professional Growth Fund