Custom Application Support Developer - Bogota

1 мес. назад

9300k–10600k USD / yearColombiaLATAMJuniorRemote

application supportbug resolutiondocumentationautomation

Responsible for supporting and developing proprietary internal applications related to people operations and career development, focusing on operational health, bug resolution, data quality, and documentation.

Будет плюсом

Experience with Azure services (App Service, Functions, Cosmos DB, or similar)
CI/CD pipeline experience (Azure DevOps, GitHub Actions, or similar)
Experience writing automated tests (unit and integration)
Familiarity with NoSQL or document databases
Experience with monitoring, alerting, or observability tools
C# / .NET experience
Technical writing or documentation maintenance experience
Experience supporting production applications in a user-facing capacity

Условия

Medical, dental and limited vision – Colmedica
Life Insurance – mgen
EAP – Telus Health
Online Caring Community – CareFlash
Financial Education Program – Trust Momentum
E-learning catalog in Atlas and Udemy
Cell Phone Device
Cell Phone Stipend
One-time $300,000 COP stipend to purchase a mouse, keyboard, monitor, laptop
On Call Allowance
Entitled to 15 working days each calendar year
Entitled to up to 180 days (6 months) of absence for non-work-related sickness
Maternity Leave
Paternity Leave
Mourning Leave
Colombian Public Holidays

Другое

is a North American-based, employee-owned professional services firm. We provide strategy and technology services across industries. As a mission-driven organization and Certified B Corp, we enable our clients to imagine and do more, whether it’s making next quarter’s goals or navigating the future. From ideas to impact, we help clients get better at what they do to improve people and profits. Learn more about our mission and culture as well as our recruitment process and interview prep.
's Internal IT department builds and supports the data, applications, and systems that run the firm. We are hiring a Custom Application Support Developer to join the team, with a primary focus on a propriety internal platform that is core to our people operations and career development.
This role is part application development, part system support, and part knowledge management. You will grow to own the day-to-day operational health of this platform: triaging user issues, resolving bugs, improving data quality, and building the documentation and tooling that makes the system more self-service over time. You will also contribute to feature development across this and other internal applications.
This is not a pure feature-development role. If you find satisfaction in making systems reliable, users self-sufficient, and operational work disappear through automation and good documentation, this is a strong fit. In this role, you’ll be challenged to learn, grow, and make an impact.
To learn more about our culture, review our Findamentals — the behaviors that show who we are.
Triage incoming bug reports and feature requests; resolve known issue types autonomously and escalate novel or high-risk issues with clear context
Troubleshoot and resolve data issues in relational SQL databases and non-relational database containers, including cross-container data migrations in Cosmos DB
After ramp-up, serve as the primary point of contact for our custom internal platform user support via Slack and our intake board, communicating directly with application users to understand and resolve their issues and triage their improvement ideas
Monitor application health and build alerting for edge-case failures
Incrementally automate recurring operational tasks such as manual data corrections, reducing the team's operational overhead over time
Implement features, enhancements, and bug fixes in internal applications using Node.js, TypeScript, React, and Azure services
Participate in code reviews, sprint planning, and backlog grooming with the development team
Support release management and deployment through existing CI/CD pipelines
Assist with integrations between internal enterprise applications, systems, and data stores
Build and maintain user-facing help documentation, FAQs, and release notes so that users can self-serve common questions
Create and maintain developer-facing runbooks, troubleshooting decision trees, and system documentation
Keep documentation current as features are released and the UI evolves
Write and expand automated test coverage — unit, integration, and regression — to catch issues before users encounter them
Develop deeper expertise in Azure services, .NET, and other technologies in our stack as the role evolves
Apply agile practices including iterative delivery and fail-fast experimentation
Seek and respond to feedback from peers, managers, and stakeholders
Participate in 's learning opportunities, community events, and culture of continuous development
Learn 's presentation style and communication techniques for technical and non-technical audiences
1-3 years of professional full-stack software development and/or IT experience
Proficiency (not just exposure) in JavaScript, TypeScript, and Node.js
Experience with React or a comparable front-end framework
Familiarity with RESTful APIs and Git-based version control workflows
Comfort with command-line tooling and debugging
Exposure to, and comfort using, GAI development tools on at least one platform (Claude, Codex, etc)
Strong written communication skills – this role lives in Slack, documentation, and user-facing help content
Ability to set and hold reasonable response-time boundaries with stakeholders without being adversarial
Self-directed, proactive approach to work — you identify what needs to be done next rather than waiting to be assigned
Willingness to own support and operational work as a core part of the role, not a distraction from it
Bachelor's degree in MIS, Computer Science, Math, Engineering, or comparable experience
Fluency in English is required for communication with US-based colleagues
Legally authorized to work in Colombia
We are not your average technology consulting firm. Change is the new normal; we face an increasingly fast-paced, ambiguous, and complex world. Our vision is to be a different kind of consultancy that can be the model for all organizations which seek to position themselves to react more quickly and ready to change. To realize this imperative for ourselves and our clients requires people with a unique blend of skills, competencies, character, and motivations.
Solutions aspires that our employee diversity is representative of the markets in which we serve. Employment decisions are based solely on merit and business needs and not on race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, marital status, national origin, citizenship status (if authorized to work in the country where the job is located), uniform service member, military or veteran status, ancestry, age (over 40), physical or mental disability including HIV or AIDS, medical condition, genetic information, political affiliation, or any other category protected by applicable federal, provincial, or local law.
Our commitment to a welcoming, inclusive environment means we embrace applicants from all backgrounds. If you feel you may need an accommodation at any stage of our interview process due to a disability, please contact the Human Resources team at careandsupport@ or +1 844-325-2729, select option 3 and then option 1 Human Resources.