USATechnical Solutions Consultant (Pre/Post Sales)
1 мес. назад
USARemote
Drive enterprise sales and customer success by delivering technical solutions for complex pool service platform customers.
Обязанности
- We are hiring a Technical Solutions Consultant to drive our enterprise motion as we move up-market. This role is central to winning larger pool pros and PE-backed companies, supporting our Revenue and Customer Success teams by ensuring successful solution design, onboarding, and adoption for our most complex and high-value customers.
- Reporting to our VP, Revenue, you will act as a trusted technical advisor for enterprise prospects, translating complex business needs into scalable solutions. Your primary KPI will be increasing our win rate and market share within the enterprise segment.
Требования
- Demonstrated experience in Solutions Consulting, Sales Engineering, or Technical Consulting within B2B SaaS products, ideally supporting a vertical trade industry
- Experience supporting both pre-sales and post-sales customer lifecycles
- Strong ability to communicate technical concepts to both technical and non-technical audiences
- Comfort with using AI (Claude preferred) to personalize information, scale operations, and build faster
- Hands-on experience with APIs, integrations, and system architecture design
- Proven ability to manage multiple stakeholders across Sales, Product, and Customer Success
- Comfortable operating in fast-paced, evolving product environments
- Understanding of the needs of trades businesses and the benefits of vertical SaaS solutions
- We use HubSpot, Intercom (Fin), Nooks, and Attention across our CS/Revenue teams
- is built in C#, .Net, and MS SQL Server and runs on Azure
- We integrate with Stripe & QuickBooks Pro
Будет плюсом
- Experience supporting multi-product or platform-based SaaS solutions
- Familiarity with onboarding workflows, data mapping, or implementation processes
- Prior exposure to usage-based or add-on product monetization models
Условия
- Be part of building and scaling new product lines from the ground up
- High visibility role with direct impact on revenue and product direction
- Collaborative environment across GTM and Product teams
- Opportunity to shape how solutions engineering evolves within the organization
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
- At we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
- We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.
- has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.
Другое
- is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using ’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).
- Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)
- We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents.
- We’re looking for big thinkers with small egos, so let’s dive in!
- Realize our customers' success is our success.
- Build humble, diverse teams who have fun winning.
- Drive results with urgency.
- Earn trust through transparent communication.
- Partner with AEs to lead technical discovery for enterprise accounts, aligning sophisticated workflows and data requirements with platform capabilities
- Deliver tailored demos and deep-dive solution sessions for PE-backed companies and large-scale pool organizations
- Translate APIs, integrations, and data flows into compelling, outcome-driven narratives for technical and non-technical stakeholders
- Own RFP/RFI responses and technical validation to accelerate deal cycles
- Evaluate complex integrations (e.g., NetSuite, Sage etc) and guide solution approach, tradeoffs, and risk
- Build PoCs that prove value quickly and de-risk adoption
- Turn customer requirements into scalable, real-world solution designs
- Define clear boundaries between out-of-the-box capabilities and custom work
- Scope data migrations (historical data, deduplication, rollups) with a focus on feasibility and speed-to-value
- Advise on reporting strategies (dashboards, exports, APIs) that balance flexibility and scalability
- Ensure a smooth handoff from sales to implementation for complex deals
- Spot expansion opportunities by aligning new use cases with product capabilities
- Guide customers toward deeper adoption and measurable ROI
- Diagnose technical issues to engage Engineering as needed
- Build reusable demos, playbooks, and assets that reduce friction across the sales cycle
- Enable Sales and CS with training and clear technical narratives
- Partner with Product to surface gaps, trends, and customer feedback from the field
- Significantly move the needle on enterprise win rates and deal velocity through expert technical storytelling
- Ensure seamless transition from sale to implementation across new product lines
- Drive enterprise customer confidence in adopting bundled and embedded solutions across multi-regional operations
- Influence product roadmap by surfacing real-world customer feedback and technical gaps