Global Configuration Manager

1 мес. назад

Czech RepublicEuropeSenior

configuration management databasecmdbcsdmitsmitomservicenow

Lead global governance and architectural design of Configuration Management Database ensuring alignment with CSDM framework.

Обязанности

As the Global Configuration Manager, you will hold global accountability for the governance, architectural design, and operational excellence of our Configuration Management Database (CMDB), ensuring complete alignment with the Common Service Data Model (CSDM) framework. This strategic role is vital to establishing a trusted, controlled foundation across multiple production environments to support core IT Services Management (ITSM), IT Operations Management (ITOM), and Security Operations. Partnering with global Service Owners, Compliance, and Security teams, you will act independently to determine methods and procedures, bridging the gap between technical infrastructure and business services to drive cross-functional compliance and data visibility.

Требования

ServiceNow & Configuration Management Database (CMDB) Expertise: Comprehensive expertise in architectural modeling within the ServiceNow platform, with a deep command of CMDB infrastructure, the Identification and Reconciliation Engine (IRE), and Health Dashboards.
Common Service Data Model (CSDM) Implementation: Demonstrated capability executing the CSDM framework to map technical architecture and asset infrastructure directly to business and technical services.
Data Modeling & Data Ingestion: Strong proficiency in relational database concepts, complex relationship modeling, and tool ingestion utilities including Discovery, Service Mapping, and Service Graph Connectors.
Integration Tooling Fluency: Hands-on familiarity establishing configuration management data flows using ServiceNow Discovery, Service Mapping, or multi-source (third-party) enterprise tool integrations.
Strategic Influence & Communication Clarity: Exceptional capability to articulate complex technical data concepts, CMDB health metrics, and CSDM governance models clearly to technical teams, compliance auditors, and senior business leaders while driving global process adherence.
In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Prague office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
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Другое

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
Drive Strategic Platform Maturity: Define and execute the comprehensive roadmap for CMDB and CSDM evolution across dual ServiceNow production environments, shifting the platform from an asset registry to a dynamic, service-aware ecosystem.
Establish Global Governance Frameworks: Found and lead the Configuration Control Board (CCB), defining rigorous enterprise standards for CI class ownership, lifecycle state rules, relationship guidelines, and exception handling.
Architect Data Integrity and Controls: Design and implement automated health dashboards, data-quality safeguards, and proactive remediation workflows leveraging the Identification and Reconciliation Engine (IRE) to guarantee continuous data trustworthiness.
Guarantee Regulatory and Audit Readiness: Define, monitor, and maintain configuration management controls that provide flawless, measurable audit evidence and change traceability for internal policies, security standards, and global compliance mandates.
Foster Cross-Functional Enablement: Orchestrate alignment between Asset, Change, and Security Management teams, translating complex data-modeling strategies into practical roadmaps (Epics/PIs) and training programs that maximize enterprise adoption.
Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team : We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@.com if you’re invited to an interview.
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.