Solutions Engineer, LATAM (Remote)

1 мес. назад

BrazilMexicoLATAMMiddleRemote

apimulti-cloudconnectivity

Partner with sales and product teams to help customers in Latin America understand, evaluate, and implement connectivity solutions.

Обязанности

As a Solutions Engineer for LATAM, you will partner closely with Account Executives, Sales Development Representatives, Product, and Engineering to help customers understand, evaluate, and implement solutions across Latin America.
You will act as the technical expert throughout the sales cycle: leading technical discovery, delivering product demos, designing solution architectures, answering customer questions, supporting proof-of-concept work, and helping remove technical blockers that could slow or prevent a deal from closing.
This role is ideal for someone who understands telecom, cloud infrastructure, networking, SIP/VoIP, contact center technology, APIs, or AI-powered communications, and who enjoys translating technical capabilities into clear business value for customers across LATAM.
You should be comfortable engaging with a wide range of audiences, from developers and technical champions to product leaders, CTOs, CIOs, and business executives. Fluency in English plus Spanish and/or Portuguese is important for supporting customers across the region.
Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close
Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals
Recommend integration strategies, solution architectures, platforms, and application infrastructure using products
Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support
Explain products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI
Help customers evaluate APIs, network capabilities, and communications infrastructure
Identify technical objections and work with Sales, Product, and Engineering to resolve blockers
Support customer and partner integrations in real-world environments
Build lightweight prototypes or demos that show how products can solve customer problems
Maintain deep knowledge of 's existing and future products
Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams
Support customer meetings, partner conversations, trade shows, and regional events as needed

Требования

3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture
Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies
Experience explaining complex technical concepts to both technical and non-technical audiences
Ability to translate business requirements into technical solutions and implementation plans
Strong presentation and demo skills
Experience working with sales teams during technical discovery, evaluation, POC, and closing stages
Hands-on technical curiosity and comfort learning new products quickly
Business acumen and ability to connect technical value to customer outcomes
Fluency in English plus Spanish and/or Portuguese
Based in Sao Paulo, Brazil or Mexico City, Mexico, with ability to support LATAM customers and travel as needed

Будет плюсом

Experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologies
Experience with AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience tools
Experience building full-stack applications or working with modern programming languages and APIs
Experience selling or supporting cloud solutions for sales, support, marketing, or customer engagement teams
Previous experience in telecom, software engineering, networking, storage, contact center, or technical support environments
Fluency across English, Spanish, and Portuguese is a strong plus

Другое

is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network , to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
sits at the intersection of telecom infrastructure, APIs, wireless connectivity, and AI. As a Solutions Engineer, you will help customers across LATAM build better communications experiences while working with a technical product portfolio that spans real-time voice, messaging, wireless, networking, and AI-powered automation.
This is a high-impact role for someone who wants to work closely with customers, influence technical sales strategy, and help grow 's presence across Latin America.
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