Customer Success Engineer (Shifted Week: Tuesday - Saturday)
1 мес. назад
MiddleRemote
debuggingbug reportingcustomer support tools
Provide technical support and customer success services for developers using 's platform, including bug fixes, AI support training, and customer advocacy.
Обязанности
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater team
Другое
- is growing fast, and there are now over 3 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
- As our user base continues to grow, we have increased demand across all time zones and days of the week. Please note this role has a shifted work week of Tuesday through Saturday. During your onboarding phase, you will be online Monday through Friday, with a shift once you are fully onboarded.
- This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
- Read more about how we work, how we hire, and what we value here .
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability
- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- Comp: $120,000 - $140,000 USD, commensurate with experience
- What is our vision for exceptional support
- How we scale support
- How we work
- We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
- Our fully remote team of 45 spans 13 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →