Working Student - Customer Support (m/f/d)

1 мес. назад

GermanyEuropeTraineeRemoteC1

voice supportchat supportemail support

Working student role managing inbound customer support cases across voice, chat, and email for an AI healthcare companion startup.

As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.

Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
Available for rotating evening/weekend shifts; fluent German (C2) and solid English
Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.

is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
Manage inbound voice, chat, and email support during your shift
Own cases end-to-end - triage, follow-up, and clear handover
Partner with Technical Support on complex issues and escalations
Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
Flexible working hours because you know when you work best!
reimbursement of the "Deutschlandticket"
25 days of vacation - and your birthday off
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!