Implementation Partner with Italian

1 мес. назад

United KingdomEuropeJunior

client onboardingproject managementdata migrationtrainingconfiguration

Lead client onboarding and implementation projects to configure and launch the platform for hospitality customers in London.

О компании

The Customer Success team at is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the platform.

Обязанности

As an Implementation Partner, you’ll work directly with new clients to configure and launch their platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Требования

You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
You’re a clear and confident communicator, both in writing and in person
You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
You’re experienced in managing projects and keeping things on track
You thrive in fast-paced, startup environments and love working collaboratively with others
Speak fluent Italian laguage

Другое

Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the platform to meet their needs.
Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 
If you need any accommodations, please inform your recruiting contact upon initial connection.
 
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In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with ’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.