USAIT Specialist
1 мес. назад
USAJuniorOnsite
saasnetwork infrastructure
Ensures reliable and secure workplace technology experience and user support for Americas region offices.
Будет плюсом
- Experience supporting enterprise environments with global or multi-office operations.
- Working knowledge of Linux operating systems.
- Networking fundamentals, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network troubleshooting.
- Experience with scripting or automation using Bash, PowerShell, Python, or similar technologies.
- Exposure to endpoint management, identity and access management (IAM), mobile device management (MDM), or SaaS platforms at a support level.
- Experience with IT asset lifecycle, inventory, procurement, and vendor coordination.
- A track record of identifying process improvement opportunities and implementing automation that enhances IT operations and employee experience.
- Experience using enterprise AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise, or similar AI-enabled workplace tools.
- Professional proficiency in Mandarin is a plus.
- Industry certifications such as Jamf 200/300, Apple Device Support, Apple Certified Support Professional (ACSP), Google Workspace Administrator, ITIL Foundation, CompTIA A+, Network+, or Security+ are a plus.
Условия
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
- The salary range for this position is $167,190 - $223,611
- The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
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Другое
- Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the New York office and Americas users.
- Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions.
- Manage the local endpoint lifecycle — device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement — in line with Global IT standards and security policies.
- Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology.
- Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.
- Troubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line.
- Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the Americas region.
- Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work.
- Own the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery.
- 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field — or equivalent practical experience.
- Strong experience supporting macOS in an enterprise environment.
- Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption.
- Strong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies.
- Fluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.)
- Excellent customer service and interpersonal skills.
- Ability to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment.
- Ability to work independently as the sole on-site IT presence in New York, with sound judgment on when to escalate to the broader Global IT team.
- Comfortable using AI tools to improve productivity, automate repetitive tasks, and produce high-quality documentation.