Associate Solution Deployment Manager

1 мес. назад

61k–81.3k USD / yearCanadaWorldwideJuniorRemote

Manage onboarding and service engagement phases for SMB customers on 's AI-powered learning platform, blending project management and business analysis.

Обязанности

Manage customers across different countries, running multiple projects concurrently
Work with customers to identify and document Success Criteria, tracked throughout the Service Engagement
Develop and monitor implementation schedules (functional, customization, and integration/technical) to meet client objectives
Document and share Service Engagement activities to ensure alignment across Customer Success departments
Facilitate development of functional and technical specifications to meet client requirements during implementation
May configure functional/technical specifications directly to meet client needs
Identify, quantify, and communicate risks internally and externally
Manage ongoing implementation and project documentation, keeping projects within utilization and budget targets

Требования

2+ years of experience in IT service implementation, technical consulting, or project management, ideally with Mid Market clients
Working knowledge of project management principles and the software implementation lifecycle
Strong understanding of ETL-style data migration
Proficiency in Microsoft Excel for data analysis, mapping, and project tracking
Solid understanding of application programming and system design
A strong desire to become a product expert
A natural inclination to solve customer problems and help them succeed
Experience working with support, QA, and product teams to resolve customer issues
Fluency in English, written and spoken

Будет плюсом

Fluency in French and/or Spanish
General knowledge of REST Webservices
Experience in the E-Learning / Learning Management System space
BA/BS or equivalent experience
Ability to travel up to 10%

Другое

At , we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At , our values aren’t just posters on the wall—they guide how we work every day. We call it the Heart : trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
As an Associate Solution Deployment Manager, you'll manage the onboarding and service engagement phases for multiple SMB customers on the platform. Sitting at the intersection of Project Management and Business Analysis, you'll ensure customers are successfully and efficiently onboarded, working closely with Help Desk Specialists and Customer Account Managers across every phase of the customer journey. This is a high energy, fast paced environment, so comfort with the demanding pace and multi-tasking is essential.
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Financial Wellness: Own a piece of through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Days, floating holidays for cultural celebrations, and your birthday off!
Family First : We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
At , we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values— Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection —that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
is an Equal Employment Opportunity employer . We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. does not discriminate because of protected veteran status or on the basis of disability, and takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@.com. The email should also include the position you’re interested in.