L1-L2 Service Desk Engineer
1 мес. назад
WorldwideJuniorRemote
windowsmacosactive directorysccmvpnendpoint securitypatch managementantivirus
Provide L1-L2 technical support and IT infrastructure maintenance in a corporate environment.
Требования
- Strong customer-service and communication skills;
- Good troubleshooting and problem-solving abilities;
- Ability to prioritize tasks, multitask, and work within SLA requirements;
- Responsible, organized, and detail-oriented approach to work;
- Ability to stay calm and professional while supporting a high volume of users;
- Team player with a proactive and flexible mindset;
- Willingness to learn and adapt to new tools, systems, and processes.
Другое
- Provide L1–L2 technical support for end users in a corporate environment;
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
- Install, configure, and support Windows and MacOS operating systems;
- Troubleshoot and resolve hardware, software, networking, and system-related issues;
- Perform regular system maintenance, updates, patching, and preventive support activities;
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
- Support endpoint security processes, including antivirus, encryption, and patch management;
- Assist with procurement, setup, and replacement of IT equipment;
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
- Escalate complex issues to senior support teams when necessary;
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
- 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
- Experience combining both L1 and L2 support responsibilities;
- Proven experience supporting end-user devices in enterprise environments;
- Strong knowledge of Windows 10/11 administration;
- Strong experience with MacOS support (Linux knowledge is considered a plus);
- Understanding of endpoint security principles, including patch management, antivirus, and encryption;
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
- Experience working with ticketing or task management systems;
- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
- TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.