Technical Account Manager (North East)

1 мес. назад

USARemote

account_managementclient_relationstechnical_support

Manage technical relationships and support for clients in the North East region to ensure successful deployment and operation of security systems.

Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5, 000 specialists.    We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded

Conduct technical seminars, exhibitions, presentations, and webinars on products for both customers and company employees.
Present product roadmaps and new feature updates to Systems distributors and dealers.
Proactively manage and schedule open classes, private classes and on-demand requests for training and support for products and technologies.
Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
Build and maintain long-term relationships with key company partners.
Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
Support the sales team by following up on leads through the company’s CRM portal.
Analyze customer needs in partnership with the sales department to identify optimal product solutions.
Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems.
Experience delivering offline and online technical training to technical audiences.
Excellent presentation, communication, and interpersonal skills.
Flexible and willing to travel for business trips, trade shows, and other professional events.
Self-motivated and independent, with an outgoing personality and a proactive approach to work.
NICET and ESA certifications

Competitive compensation that includes a base salary and performance-based bonuses
Car allowance, petrol and all business costs covered by the company
Health & Life insurance
401(k)
Growth Opportunities
Impactful work
Innovative Environment