Major Incident Manager

1 мес. назад

SwitzerlandEuropeOnsite

incident managementproblem solvingcommunicationstakeholder management

Manage major incidents to ensure timely resolution and minimize impact on business operations at .

О компании

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explaina

Обязанности

System Health Monitoring, Alert Triaging, and Error Budget Management: Dedicate time to monitoring critical security infrastructure (e.g., identity platforms, firewalls, compliance systems) and core infrastructure components. Focus on using and maintaining dashboards tied to Service Level Objectives (SLOs) , triaging high-severity alerts, and analyzing the current Error Budget burn rate to guide prioritization for the rest of the day.
Infrastructure as Code (IaC) and Policy as Code Development: Spend the largest portion of time writing, reviewing, and testing code (e.g., Python, Go, Terraform, or proprietary tools) to automate the deployment, configuration, and security hardening of infrastructure. This involves treating infrastructure and security policies as software to ensure consistency and prevent configuration drift.
Toil Elimination and Automation of Operational Tasks: Identify, scope, and implement automated solutions for manual, repetitive, and time-consuming tasks (toil) related to security patching, compliance checks, certificate rotations, or infrastructure maintenance. The goal is to continuously reduce the operational workload for the team.
Security Pipeline and Observability Maintenance: Maintain and enhance the DevSecOps security tools integrated into the CI/CD pipelines (e.g., static analysis, vulnerability scanning, security configuration checks). Ensure the end-to-end logging, metrics, and tracing (observability) systems for both infrastructure and security tools are robust, accurate, and provide immediate diagnostic capability during incidents.
Incident Response Engineering and Post-Mortem Action: Participate in the on-call rotation and actively engage in engineering solutions derived from post-mortems. This means turning incident root causes into preventative measures implemented via code, improving runbooks into automated actions, and reducing Mean Time To Resolution (MTTR) for future incidents.

Требования

Deep IaC Expertise: Professional experience provisioning and managing complex infrastructure using tools like Terraform or CloudFormation (AWS), or similar tools like Ansible or Puppet for configuration management.
Cloud/Platform Experience: Hands-on experience with a major cloud provider (AWS, GCP, Azure) or managing large-scale internal/private cloud infrastructure.
SLO/SLI Implementation: Practical experience defining, measuring, and reporting on Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services.
Logging/Metrics/Tracing Stacks: Proven experience with modern observability platforms (e.g., Prometheus/Grafana, ELK/EFK stack, proprietary systems, or vendor solutions like Datadog/Splunk) for proactive issue identification.
Networking: Strong understanding of core networking concepts (TCP/IP, DNS, Load Balancing, Firewalls, Proxies) sufficient to debug complex service connectivity and latency issues.
Automation of Security Controls: Experience implementing security best practices via code, such as automated vulnerability scanning, configuration hardening, secret management (e.g., HashiCorp Vault), and key rotation.
Identity and Access Management (IAM): Practical experience managing large-scale IAM systems (e.g., implementing least-privilege policies, single sign-on).
Incident Management: Experience running or significantly contributing to post-incident reviews (post-mortems) and prioritizing resulting engineering work (error budget management).