Lead / Principal Deployment Engineer

1 мес. назад

GermanyEuropeLead

Lead deployment engineer responsible for delivering and adopting process intelligence solutions for customers.

О компании

makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Process Intelligence Platform by watching this video .

Обязанности

As a Lead / Principal Deployment Engineer, you are the backbone of delivery. You lead the hands-on implementation of solutions for enterprise customers, combining platform expertise with AI-augmented workflows to deliver high-quality outcomes, fast. You use ’s AI deployment tools as your primary instruments - directing agents to build data models, generate analyses, and configure operational solutions, while applying your own judgment to validate outputs, adapt to customer context, and ensure business relevance.
This is not a traditional consulting role where you build everything manually. You are an AI-augmented delivery professional: you specify what needs to be built, direct AI agents to execute wherever possible, validate the results, and iterate with the customer. You generate value by understanding the customer’s business, translating their needs into technical specifications and solutions, and ensuring the platform delivers measurable impact.

Требования

Experience: 7+ years minimum in Management or IT consulting, data/solution consulting, or process improvement consulting within software vendors, consulting firms, or system integrators.
Platform skills:  Ability to build and configure solutions on the platform, including data modeling, process analysis, KPI definition, and automation. Proficiency in PQL, SQL, and Python.
AI fluency: Comfort working with AI-assisted development tools (e.g., Claude Code, Codex, Cursor, etc.). Ability to write clear specifications, evaluate AI-generated outputs, and iterate effectively. Experience with prompt engineering or context engineering is a strong plus.
Business and process domain expertise : Strong understanding /deep expertise (based on seniority level) of enterprise business processes and financial metrics. Knowledge of standard ERPs (SAP, Oracle) and process areas (Inventory Management, Order to Cash, Procure to Pay, Accounts Payable) is a strong plus.
Consulting skills: Ability to steer customer workshops, present findings to management, manage stakeholder expectations, and deliver outcomes in the face of adversity and ambiguity. Comfortable working with both technical and business audiences. 
Analytical mindset: Excellent problem-solving skills with a value-driven orientation. Ability to translate business requirements into technical solutions and quantify business impact.
Learning agility: Willingness to continuously develop expertise through experimentation. Comfort with ambiguity and evolving tools.
Education: Bachelor’s or Master’s in Technology Management, Business Informatics, Computer Science, Engineering, Business Administration, or a comparable field.
Languages: Fluency in English and German required. 
Travel : Willingness to travel to customer location up to 50%, according to customer requirement and project delivery phases.

Другое

is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
Services is the delivery engine of our Customer Organization, responsible for turning the platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own
Conduct business discovery workshops to translate customers’ strategic objectives into high-impact use cases
Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria
Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required
Direct AI deployment agents (Apollo) to build data models, process analyses, KPIs, and dashboards - writing clear specifications and validating agent outputs against business requirements
Build and configure solutions across the platform: Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights
Identify process inefficiencies and root causes using technology, always in close collaboration with the customer
Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot
Lead value creation workshops and define measures to improve process inefficiencies
Define and build KPIs measuring the customer’s success and quantify business impact
Design and build operational solutions to drive value, adoption and improve process conformance
Enable key customer users to use and extend the solution independently, setting the foundation for long-term adoption
Manage project outcomes against timelines, scope, and customer expectations
Train and demonstrate to customer users, guiding them on the path to sustained value
Document solution design decisions and configurations for future reference and handoff
Develop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticals
Translate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverage
Proactively identify and standardize high-value use cases within your domain, collaborating with Product and Business Apps teams to shape the platform roadmap
You work with AI agents as your primary tools - your job is to direct, validate, and refine their output, not to write every line of code or build every analysis manually
You need strong specification and context engineering skills - the ability to translate a customer’s ambiguous business need into a precise instruction that an AI agent can execute correctly
You are expected to continuously learn and adapt as AI capabilities evolve, experimenting with new approaches and sharing what works with your peers
You balance speed with quality - AI accelerates execution, but you own the judgment calls on whether the output is right for this customer
You think in sustainable software solutions. While AI agents will generate first results quickly, you need to ensure that the operational solutions you build in are robust, user friendly, maintainable, and scalable
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
At , we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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