Technical Account Manager – Payments (APAC)

1 мес. назад

SingaporeWorldwide

paymentsaccount managementtechnical support

Technical Account Manager role focused on payments in APAC region at a fintech company expanding cross-border payment solutions.

Обязанности

Monitoring the performance of payment systems, identifying areas for improvement, and implementing optimization solutions;
Using tools like SQL, Tableau, and Kibana to monitor platform metrics (e.g., average latency, SLA compliance);
Conducting system-level investigations, such as investigating the increase in latency or higher chargeback rates, which will require knowledge of APIs, SQL, and log monitoring tools like Kibana;
Managing incident management, which includes handling merchant communication/escalation during/after the incident, writing/reviewing incident reports, generating impacted transaction lists, and resolving transaction issues;
Supporting merchants around key issues and working internally to solve them quickly;
Having a deep understanding of the payment products and services offered by the company and applying merchant performance improvements. Monitoring the main KPIs (e.g., volume, approval rate, chargeback rate) on a daily basis;
Identifying and resolving technical problems or obstacles in the operation of payment services;
Managing projects related to the implementation of innovative payment solutions, ensuring they are completed on time and within scope;
Having knowledge of merchants’ needs and pain points;
Regularly communicating with merchant POC for Operational and Technical themes;
Keeping merchants informed about product or service updates;
Collaborating on product development based on merchant feedback;
Collaborating with internal teams such as product development, technical support, and sales to ensure a cohesive and integrated approach to merchant service;
Leverage AI enablement and cutting edge technology to achieve next level success.
An outstanding data-driven mindset and problem-solving skills;
Accountability for dealing with different simultaneous problems leading to different areas;
Solid technical knowledge about the integration and operation of payment systems;
Experience in a fast-paced, data-driven environment;
Good communication skills, both verbal and written;
Organization and a proactive mind;
Experience in presenting and conducting meetings;
Fast pace AI tool utilization;
Proficiency in English.

Будет плюсом

Experience in the Payments Market, E-commerce, or similar industries;
SQL & BI knowledge;
Storytelling and presentation skills;
A desire to see the big picture.

Другое

Performance Bonus: Annual bonus program based on company results.
Meal Allowance: Monthly allowance to support your meals.
Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
Language Classes: Language classes to support your personal and professional development.
Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
Well-being Program: Access to activities and resources that promote physical and mental health.
 
Learn more about our #ebanxlife on  LinkedIn and Instagram , and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
✨ An Out Of The Ordinary career is waiting for you here!