USASenior Technical Consultant
1 мес. назад
USASenior
identity managementcloudsecurity
Providing hands-on implementation and deployment services to customers for secure identity management solutions.
Обязанности
- Work hands on with customers, primarily in a post-sales role, to provide innovative consulting services.
- Gather, analyze, and document post-sales requirements.
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Be prompt and deliver high quality service and leadership to align with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the service.
- Act as a liaison between Customers and Product Management to drive product development.
- Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues.
- Interact with management and other roles within the customer organization and .
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
- Perform hands on technical design, configuration, and troubleshooting of the service.
- Shape and Influence ’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
- Manage multiple concurrent deployment projects.
- Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
- While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
- You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities.
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
- Utilize knowledge of typical enterprise identity life cycle management processes and standards.
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
- May provide mentoring, guidance, and expertise to less experienced team members.
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
- 25% future travel required to customer sites.
Требования
- 5+ years experience as a technical consultant delivering solutions to external customers.
- Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
- Familiar with API management using Mulesoft, Axway or Apigee preferred.
- Ability to work independently and multi-functionally supporting the development of client work you're doing.
- General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
- Ability to Multi-task and manage multiple customer engagements is a requirement.
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
Будет плюсом
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
- AD and LDAP experience is preferred
- Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.)
Другое
- Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
- COMPANY DESCRIPTION:
- is the foundation for secure connections between people and technology. By harnessing the power of the cloud, allows people to access applications on any device at any time, while allowing for strong security protection. The service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.
- Because runs on an integrated platform, organizations can implement quickly at large scale and low total cost.
- Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust to help their organizations work faster, boost revenue, and stay secure.
- To learn more about , visit.
- In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
- Asks probing questions to elicit facts and clarify a situation.
- Identifies critical issues with ease.
- Engages appropriate resources to obtain information, seek suggestions and acquire assistance.
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
- Communicates with internal and external customers and all levels of management.
- Effectively communicate technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.
- Facilitates effective team interaction.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
- A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.
- #LI-Remote P11488_3464556
- Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:.
- Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: .
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, int