Zscaler
Senior Technical Success Manager
1 мес. назад
98k–110k USD / yearSeniorRemote
Senior Technical Success Manager role at Zscaler focused on building customer relationships, providing technical guidance, managing escalations, and ensuring long-term customer success.
Responsibilities
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
- Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
- Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
- Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
- Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact
Requirements
- Thrives in ambiguity, comfortable building the path as you walk it, sees ambiguity as an opportunity
- Acts like an owner with passion and integrity, able to navigate between high-level strategy and hands-on execution
- Problem-solver focused on finding impactful solutions
- High-trust collaborator who embraces a challenge culture and values clear and respectful feedback
- Learner with a growth mindset, obsessed with personal development and purposeful work