Mid-Senior Account Manager

5 мес. назад

LithuaniaEuropeSeniorHybrid

Manage client accounts and support company growth in a tech startup environment by handling customer relations and cross-functional communications.

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. The team waiting for you:   Join a fast-growing tech startup Webshare and become a member of newly developing Account Management team. By joining us, you will directly impact the company's success by helping our customers, handling cross-functional team communications and growing together with the us

Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
Identify long term account objectives by creating great customer experience.
Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
Be the main product advocate and independently navigate specific technical topics in communication with our customers.
Leverage and coordinate internal stakeholders to efficiently resolve client issues.
Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
Analytical skills and ability to identify account expansion opportunities.
Relationships management and problem-solving skills.
Negotiation & Objection handling skills.
Excellence in written and verbal English communication skills.
Experience with a CRM, PowerBI, MixMax systems.
Experience with billing procedures.
Experience with data analytics.

Gross salary : 2400 - 3800 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: .