Czech Republic
EuropeTechnical Consultant
7 мес. назад
Czech RepublicEuropeSeniorHybrid
Senior customer-facing role leading technical engagements to accelerate adoption and solve data challenges using 's platform.
О компании
- About raised $32M (Central Europe’s largest Series A in 2023) to redefine how companies work with data. Our platform delivers 10x results for customers. Our mission is simple: empower every organization to use data effectively. We’re a global team of innovators who believe collaboration, trust, and experimentation drive success. The Role The Technical Consultant is a senior customer-facing delivery role within 's Professional Services function. You will lead scoped, outcome-driven technical engagements that help customers accelerate adoption, solve complex data challenges, and get lasting value from the platform. You operate as a technical partner to Customer Success Managers, activated by demand, engaged with clear scope and exit conditions, and always worki
Обязанности
- Lead scoped technical engagements end-to-end: define scope and success criteria, deliver against them, and close with a documented outcome and clean handover.
- Execute hands-on technical work including architecture guidance, implementation support, configuration, validation, and troubleshooting, stepping in directly when it meaningfully unblocks progress or reduces risk.
- Manage engagement scope actively: size work before starting, identify scope creep early, and re-scope formally rather than absorbing additional work silently.
- Deliver across both billable engagements (SOW-based) and value-adding work, meaning non-billed customer-facing activity that drives retention, adoption, or expansion.
- Identify potential PS engagement opportunities through participation in the weekly CS leadership cadence and review of CS team account updates.
- Collaborate with CSMs to surface technical need signals before a formal request is raised and propose engagement scope jointly.
- Stay close to the CS team as a standing practice, not a secondary activity.
- Embed with senior customer stakeholders to translate complex, ambiguous problems into clear, executable solution paths.
- Shape architectural and technical decision-making through deep product and domain expertise.
- Coordinate with Support, Engineering, and customer teams to drive momentum and remove blockers.
- Lead stabilization during high-severity incidents and ensure clean handover to CSMs and customer teams at engagement close.
- Lead technical discovery to understand customer architecture, constraints, and strategic direction.
- Design end-to-end solutions covering patterns, sequencing, tradeoffs, and risk mitigation.
- Know when to go deep personally and when to delegate, always optimizing for sustainable outcomes.
- Contribute reusable patterns, playbooks, and internal knowledge to improve future delivery quality across the PS team.
Требования
- 5+ years of experience in a technical customer-facing delivery role in Technical Consulting, Solutions Engineering, Professional Services, or similar, within B2B SaaS or data/tech companies.
- Deep expertise in modern data platforms, architectures, and analytics ecosystems; comfortable working directly with pipelines, configurations, and system designs.
- Strong troubleshooting and architectural judgment across complex, multi-system environments.
- Proven ability to scope and deliver technical engagements independently, defining success criteria, managing to them, and closing with documented outcomes. Decisive in ambiguous, high-stakes situations and able to connect customer strategy to technical solutions.
- Experienced at leading and coordinating across internal teams, customers, and partners without formal authority; takes full accountability for outcomes.
- Clear communicator with both technical and business stakeholders, able to translate complexity into clear direction and action.
- Fluent in Czech; English is a strong plus.
- Based in Prague, able to work in a hybrid setup. We do not offer relocation or visa packages.
Условия
- Competitive salary + equity package.
- Budget for education.
- 25 PTO's plus 3 sick days.
- Cool new offices in the heart of Holesovice in Prague. You need to be 3 times a week in the office.
- No set office hours and flexibility.
Другое
- Care, love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team